Discover Frequently Asked Questions
Lean on the experience of our Support Team.
On the product page, product prices exclude tax and shipping fees.
Please proceed to the checkout page and enter your billing/shipping address to see related charges and the grand payable amount to complete your purchase.
You can easily choose Local Pickup on the checkout page and then select the desired date on which you would like to come and pick up your order from our warehouse address stated under the same section. Kindly note that our working hours are between 9 a.m. and 5 p.m. (EST) from Monday to Friday.
There you go; you are now ready to place your order and complete your checkout.
In case you require SBB Forklift to ship your orders to your address, please contact us at [email protected] to receive available carrier options. Additional fees may apply.
If you choose SBB Forklift to ship or deliver your orders to your address, please be aware that shipping or delivery time can vary depending on your destination and the way of delivery you choose.
For more information, please check our Payment & Delivery Terms.
Yes, we do provide financing for eligible customers. Please email us at [email protected] if you require financing on your purchase.
Unfortunately, we do not accept product exchanges.
No returns are accepted unless an error has been made by SBB Forklift.
Any claims must be submitted within 8 days from the date of delivery. No returns will be accepted after 8 days from the date of delivery.
Returns will not be accepted without prior consent. An RMA (Return Merchandise Authorization) must be requested by emailing [email protected]. Any items returned without Return Authorization, including canceled orders and refused shipments, are subject to a 30 percent restocking fee.
Once we receive your return, your refund will be processed within 7 business days.
Kindly note that used products cannot be returned.
For more information, please check our Warranty and Refund Policy.
Having the right forklift for your application and work environment is imperative for safety and productivity. The line of SBB Forklift is extensive. If you don’t know which forklift you need, do not worry. Our qualified customer support will assist you in identifying the forklift, or forklifts, that will be best for you and your business based on your unique needs. To get started, try our check our Products.
Yes, absolutely. However, it is important that you purchase your forklift attachments from the right manufacturer and/or supplier and install those attachments accurately. Kindly note that adding attachments to your forklift can, and likely will, change the capacity rating. Anytime attachments are added to a forklift, the data plate should be updated to reflect the change in capacity rating.
ENJOY OUR FREE CUSTOMER SUPPORT
We are here to help! If you have any questions regarding our products, services, or anything else related, please send us an email.
Call Us:
+1 201 255 7200